Privacy Policy

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Updated: 2026/03/23

We are committed to protecting your privacy and ensuring the security of your personal information.

By accessing or using DreamGen, including this website (dreamgen.com) and associated apps (collectively, "the Service"), you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Service.

The Service is provided by company name[1]. If you have any questions, you can contact our privacy team at privacy@dreamgen.com.

1. Information We Collect

1.1 Account Information

To provide you with our services, we collect certain personal information, which may include:

  • Your name
  • Email address
  • Profile information you choose to provide

1.2 Payment Information

When you make a purchase, payment information is collected and processed by third-party payment processors. We do not store full payment card details on our own servers. We may receive and retain limited billing information (such as transaction identifiers, billing address, and purchase history) as necessary for support, invoicing, and accounting.

1.3 User Content

When you use the Service, we collect and store the content you create, submit, or that is generated on your behalf. This includes, but is not limited to:

  • Your story and role-play scenarios, including character definitions
  • Your story and role-play sessions, including your inputs and output you generated with the AI
  • Settings, feedback, and ratings you provide

1.4 Automatically Collected Information

When you access or use the Service, we automatically collect certain technical and usage information, which may include:

  • IP address
  • Device and browser information (such as device type, operating system, and browser version)
  • Log data (such as access times, pages viewed, and referring URLs)
  • Usage analytics (such as features used and interaction patterns)
  • Crash reports and diagnostic data
  • Abuse and security signals

1.5 Third-Party Authentication Providers

You may have the option to sign in or connect to the Service using third-party authentication providers such as Google, Facebook, Apple, or Discord. When you choose to use such third-party login options, we may collect and store certain information associated with your third-party account (such as your name, email address, and profile identifier), subject to the terms and conditions of the respective third-party providers.

2. How We Use Your Information

2.1 Service Functionality

We use information provided by you and collected automatically to ensure the operation and basic functionality of our services. This includes:

  • Providing, maintaining, and improving the Service
  • Allowing you to create, generate, save, and retrieve your content
  • Processing transactions and managing your account
  • Operating, securing, and supporting the Service, including applying rate limiting and related measures to ensure reliability and prevent abuse

These uses are essential to the operation of the Service and cannot be opted out of while you maintain an account.

2.2 Safety and Moderation

We use automated systems to moderate content and enforce our Terms of Service, including detecting and preventing the generation of prohibited content. These automated systems may process your data as necessary to perform these functions.

Automated moderation decisions are not reviewed by humans unless you explicitly consent to such review (for example, by appealing an automated moderation decision), unless the content has been published or submitted for publication, or where required to comply with a legal obligation. Content that has been published or submitted for publication, or for which you have explicitly consented to human review, may be reviewed by moderators, including third-party moderation service providers acting on our behalf.

2.3 AI Processing

We process your data (such as scenario definitions, or story and role-play history) to generate AI responses on your behalf and provide the functionality of the Service, including moderation and safety measures.

Our primary generative AI models are hosted on our own infrastructure ("first-party models"). However, under certain conditions (such as high demand or service disruptions), or where particular features require it, requests or related data may be routed to vetted third-party providers that support specific functionality, such as text, audio, image or video generative models, moderation or classification services, embeddings.

We vet our third-party AI providers and take reasonable steps to ensure that appropriate data protection measures are in place. The use of your data by third-party providers is governed by their respective privacy policies and our contractual agreements with them.

2.4 Model Improvements

We do not use your data (such as scenario definitions, or story and role-play history) to train or improve AI models unless you explicitly opt in.

With your consent, we may use your story, role-play, and other data—including scenario definitions, story and role-play history—created by you or generated by you, to train, evaluate, and generally improve our AI models and features, including through review, annotation, and evaluation by authorized personnel or service providers. This includes any session context that would be necessary to understand or reproduce the opted-in material.

Managing your consent. Consent for model improvements is managed through your account settings and is off by default. You may enable or withdraw consent at any time. If you withdraw consent, we will stop using new content for model improvement purposes. However, opted in data that was already collected or used for model improvement while you had consented will not be retroactively removed from existing training datasets or model weights, as this may not be technically feasible.

2.5 Analytics and Improvement

We use automatically collected information and aggregated or de-identified usage data to understand how the Service is used, diagnose technical issues, and improve the Service. This does not involve accessing the substance of your private stories or role-play content.

2.6 Communications

We may use your email address or other contact details to send you:

  • Service communications: Important updates about your account, changes to our policies or Terms of Service, security notices, and transaction confirmations. These communications are necessary for the operation of the Service and cannot be opted out of while you maintain an account.
  • Product notifications: Updates related to your use of the Service, such as onboarding tips, recommendations, notifications about creators or content you follow, and subscription reminders. You may manage these communications through your account settings or by following the unsubscribe instructions provided in the communication, where available.
  • Marketing communications: Promotional messages, feature announcements, or other communications that are not strictly necessary for the operation of the Service. You may opt out of marketing communications at any time by following the unsubscribe instructions provided in each communication or by updating your account settings.

3. How We Protect Your Privacy

We restrict access to personal data and user content to authorized personnel and service providers who need it to operate the Service, provide support, enforce our policies, comply with legal obligations, or carry out the purposes described in this Privacy Policy.

Your private stories, role-play conversations, and scenarios are not accessed or reviewed by any person unless:

  • You have published the content or submitted it for publication, in which case it may be reviewed by moderators (including third-party moderation service providers);
  • You explicitly consent to human review (for example, by appealing a moderation decision or contacting support regarding specific content);
  • You have opted in to model improvements, in which case authorized personnel or service providers may review opted-in content and related session context for training, evaluation, and annotation purposes;
  • Disclosure is required by law or to comply with a legal obligation as described in Section 4.5.

Automated systems may process your content for safety, moderation, and service functionality as described in this policy.

4. How We Share Your Information

4.1 Service Providers

We share your data with third-party vendors, service providers, contractors, or agents ("service providers") who perform services on our behalf, such as:

  • Cloud hosting and infrastructure
  • Payment processing
  • AI functionality (see Section 2.3)
  • User account registration and authentication
  • Data annotation and labeling (only for data eligible for such use under this Privacy Policy)
  • Service moderation
  • Analytics
  • Email delivery
  • Error monitoring and crash reporting
  • Customer support tools

These service providers are contractually obligated to protect your personal data and may only use it for the purposes specified by us and in accordance with this Privacy Policy.

4.2 Professional Advisors

We may share your information with professional advisors such as accountants, auditors, lawyers, and consultants, where necessary for the operation of our business, including for accounting, tax compliance, legal advice, audits, or corporate valuation purposes. Such advisors are bound by professional obligations of confidentiality.

4.3 Business Transfers

In the event company name or the Service is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, we may sell, transfer, or share some or all of our assets, including your information. In such an event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Affiliates

We may share your information with our affiliates (entities under common ownership or control with us). Our affiliates are required to honor this Privacy Policy and may only use your information in accordance with our instructions and for the Service's legitimate business purposes.

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation, such as a court order or subpoena
  • Protect and defend the rights or property of company name or the Service
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

Such disclosure is limited to the minimum necessary to comply with the applicable legal requirement, and we take reasonable steps to notify you unless prohibited by law or court order.

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

  • Performance of a contract: To provide the Service, process transactions, manage your account, generate AI responses, perform moderation, diagnose technical issues, prevent fraud and abuse, and ensure the security and integrity of our systems.
  • Legitimate interests: To improve the Service through aggregated or de-identified analytics and usage data—where these interests are not overridden by your rights.
  • Consent: For uses where we rely on your consent, including using your content for model improvements, sending marketing communications, and using non-essential cookies.
  • Legal obligation: To comply with applicable laws, regulations, and lawful requests from authorities.

You may withdraw consent at any time where consent is the legal basis for processing, without affecting the lawfulness of processing carried out before withdrawal.

6. International Data Transfers

The Service operates globally, which means your data may be stored and processed outside of your country of residence, including outside the European Economic Area, the United Kingdom, or the United States. Where required by applicable law, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses approved by the European Commission or equivalent lawful transfer mechanisms.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete personal data.
  • Deletion: Request that we delete your personal data, subject to the limitations described in this policy.
  • Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
  • Restriction: Request that we restrict processing of your personal data in certain circumstances.
  • Objection: Object to our processing of your personal data based on legitimate interests.
  • Withdraw consent: Withdraw consent at any time where we rely on consent as the legal basis for processing.
  • Lodge a complaint: Lodge a complaint with your local data protection supervisory authority.

For California residents and residents of other US states with applicable privacy laws, you may also have rights including:

  • The right to know what personal information we collect, use, and disclose
  • The right to delete your personal information
  • The right to correct inaccurate personal information
  • The right to opt out of the sale or sharing of personal information (we do not sell your personal information)
  • The right to non-discrimination for exercising your privacy rights
  • The right to appeal a decision regarding your privacy request

To exercise any of these rights, please contact us at privacy@dreamgen.com or use the relevant functionality provided in your account settings. We will respond to your request in accordance with applicable law.

8. Data Retention

We retain your personal data and user content for as long as your account is active or as needed to provide you with the Service.

Deleted content and accounts. When you delete content or your account (either through the functions provided in the Service or by contacting us at support@dreamgen.com), we will remove the applicable data from our active systems within a reasonable period. Backups containing deleted data may persist for an additional period before being overwritten or purged.

Billing records. Payment, transaction, and related accounting records may be retained for as long as required or reasonably necessary for accounting, tax, auditing, fraud prevention, transaction history, legal compliance, financial reporting, corporate transactions, and other legitimate business recordkeeping purposes. Some of these records may be maintained by our payment processors or accounting providers in accordance with their own retention practices and legal obligations.

Legal and safety holds. We may retain data for longer periods where necessary to comply with legal obligations, resolve disputes, enforce our agreements, or respond to lawful requests from authorities.

Model improvement data. Content that was used for model improvement while you had opted in will not be retroactively removed from existing training datasets or model weights, as this may not be technically feasible. However, if you withdraw consent or delete your account, we will stop using your content for new model improvement workflows going forward, where technically feasible.

9. Age Restriction

The Service is intended exclusively for users who are at least 18 years old and have reached the age of majority in their jurisdiction. By accessing or using the Service, you confirm that you meet both of these requirements.

We do not knowingly collect or solicit personal information from anyone who does not meet these age requirements. If we become aware that we have collected personal information from such a user, we will promptly delete the associated account and all related data from our records.

If you believe that a user who does not meet these age requirements is using the Service, please contact us at support@dreamgen.com.

10. Cookies

The Service uses cookies and similar technologies to store necessary session information and to ensure the functionality of our services. This includes information required for login sessions and feature functionality.

We may also use cookies for analytics purposes to understand how the Service is used and to improve it. You can manage your cookie preferences through your browser settings or, where applicable, through the cookie consent mechanism provided on the Service.

11. Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, use, or disclosure, including:

  • Encryption of data in transit
  • Access controls and least-privilege policies for personnel
  • Monitoring and logging of access to systems
  • Vendor due diligence for third-party service providers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

12. Sensitive Content

Please exercise caution and do not submit sensitive personal information about yourself or real individuals unless it is necessary for your use of the Service. You must not use the Service to submit, generate, or store personal data about real individuals in ways that violate their privacy, rights, or applicable law.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date. Where required by applicable law, we will notify you of material changes before they take effect. We encourage you to review this Privacy Policy periodically for any updates.

[1] company details